Flowers are a live product. They are subject to many factors that could damage their aesthetics. Our promise is to provide beautiful and fresh floral products at or before it's peak of beauty. If we have failed in any way to meet your satisfaction on this promise, contact us within 3 days of receipt for fresh cut flowers or 7 days for live plants and we will issue a part or full replacement, part or full refund, store credit, or discount on future orders at our discretion. For replacements, the original item must be returned. For all other forms of compensation, return of item or photo of the item must be provided. No refunds or substitutions will be given for differences in look or product from product photos. Substitutions are a common part of the floral industry which are sometimes out of our control.
Our product is sourced from the most reputable growers around the world. Many flowers are seasonally available. If at any time Cornerstone Florist needs to make substitutions, we will use flowers similar in look and color that meet or exceed the value of the original item.
Cornerstone Florist is committed to professional, on time deliveries within our delivery area. There are too many factors to be able to promise exact times, but we will do our best to accommodate all of your delivery needs. For on-time funeral deliveries, order must be placed 4 hours prior to visitation. 48 hours for custom tributes.
If recipients are not home, deliveries will be left on the porch of the residence if the outside temperature is above 36 degrees Fahrenheit. If temperature is below 36 degrees F and recipient is not home, we will call recipient and customer for re-delivery. If we are unable to deliver at this point item must be picked up with no refund of delivery fee.
Cornerstone Florist reserves the right to refuse any order that we feel cannot be delivered within a specific time period.